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Uploading files

Where file uploads are permitted, you will see a button for selecting the appropriate file(s). Once all files have been selected, submit your request. The resulting receipt page will confirm whether the file upload was uploaded successfully. A few tips:

  • Uploading documents is optional. You may always bring any additional supporting documents to the International Center front desk in person.
  • Acceptable file types: .bmp, .gif, .jpg, .jpeg, .pdf, .png, .doc, .docx, .xlsx, .xls.
  • Maximum file size: 2MB.
  • Uploaded files must be clear, readable and include any required signatures. If uploaded files are not of sufficient quality, an adviser will contact you by email.
  • Do not submit your request until you are ready to upload your documents. After clicking the "submit" button it is not possible to return to the request and upload documents at a later time.
  • We recommend that you either upload all required supporting documents or bring them all to the center in person. Your request will not be considered "submitted" until all documents have been received and by the International Center.

Frequently asked questions

I uploaded all required documents, but my request status still says "additional documentation required." There are a few possible explanations:

  • Some requests include items on the additional documentation list that are only required "if applicable" (e.g., OPT reqests). Currently our system does not distinguish between this type of documentation and documentation that is truly required. As soon as an adviser reviews your request and the documentation , he/she will change your status to "submitted."
  • After reviewing the uploaded file(s), an adviser determined that one or more are not sufficient to process your request and therfore changed your status from "submitted" back to "additional documentation required." If this is the case, you should receive an email with options for resubmitting the documentation.
  • It is possible that something happened during the upload process so that your file was not successfully received. In this case, you may either bring the documentation in to the center in person, or resubmit your request and try again. If the file was a very large image or pdf, it might help to reduce the file size, if you can do so without compromising the quality and legibility of the file.

There is only one file upload button, but I have several documents/pages that need to be submitted. In cases such as this, please create a single file that contains all of the pages necessary for your documentation. This could be done by combining .pdf files, or inserting images into a single Word document.

Can I use my phone to take a photo of the document I need to upload?. A photo of a document taken with a phone could be acceptable provided it is clear and readable. To improve the quality of the upload, consider using a scanning app that converts your photo into a pdf - there are free options for both iPhones and Android devices.